Thank you for choosing Custom Shop Express. We provide excellent software and support. Please read our Return and Refund Policy carefully before purchasing any software license from our website.

1 – A full refund be granted if the software is significantly defective and we are unable to resolve the issue within 2,3 business days.

2- You must provide a detailed explanation of the defect, including screenshots or video evidence, to our support team at [softwareshopexress@gmail.com].

3- The software must be installed on a system that meets the minimum system requirements specified on the product page.

4- The defect must be reproducible by our technical support team.

• Non-Refundable Situations

We generally do not issue refunds in the following scenarios:

1 – Buyer’s Remorse”: You decided you no longer want the software after the license key has been delivered.

2 – Lack of Features: The software is functional but you assumed it had a feature it clearly does not possess, as detailed in the product description.

3 – Inability to Operate: You are unable to operate the software due to a lack of technical skill or failure to read the provided documentation.

4 – Third-Party Conflicts: The software conflicts with other third-party software installed on your device.

5 – System Incompatibility: Your operating system or hardware does not meet the published minimum system requirements.